GENERAL TERMS AND CONDITIONS & INFORMATION

INDIVIDUALS

Thank you for your interest in our products!

At Basic Instinct, we want you to feel confident when shopping with us. We work with carefully selected products and strive to ensure that the information, product descriptions, and images in our online store are as accurate as possible.

If, against all expectations, a product does not match the description or if you discover any incorrect information, you’re always welcome to contact us.

If you have questions about our products or how to use them, please feel free to contact our customer service team. We have extensive experience with our product line and are happy to assist you.

PRICES AND PAYMENT

Each item is listed with the price including sales tax. At checkout, you’ll see the total price including sales tax, any applicable fees, and any applied discounts.

Ordering and paying through Basic Instinct is safe and easy. The payment options available for your purchase are displayed at checkout and are processed through Qliro Checkout.

Payment options may include, among others:

Qliro Invoice
Qliro Account and Qliro Installment Plan
Card payment
Swish
Other payment options offered from time to time through Qliro Checkout

Every completed and approved order automatically generates an order confirmation. If you do not receive an order confirmation, we recommend that you check your spam folder and ensure you have entered the correct email address.

A binding agreement between you and Basic Instinct is formed once we have confirmed your order.

Qliro makes it easy, flexible, and secure to pay for your purchase. The payment options available may vary depending on factors such as the purchase amount and the information provided during the purchase.

By using Qliro Checkout, you are also subject to Qliro’s applicable terms and conditions and Qliro’s processing of personal data.

For payment options that involve credit, Qliro may perform identity verification and a credit check. BankID or another form of strong customer authentication may be required.

QLIRO INVOICE

If Qliro Invoice is available for your purchase, you can choose to pay by invoice.

Qliro will send the invoice to the email address you provide at checkout. Payment terms, any fees, late payment interest, and other conditions are specified at checkout and in Qliro’s current invoice terms and conditions.

For purchases made on invoice, Qliro may perform a credit check. The processing of personal data and any credit checks is handled by Qliro in accordance with their terms and privacy policy.

QLIRO ACCOUNT AND INSTALLMENT PAYMENTS

If the Qliro Account or Installment Payment option is offered at checkout, you can choose to split the payment for your purchase.

When you apply for installment payments, you’ll receive notification from Qliro regarding whether your application has been approved. If your application is not approved, you can return to the checkout and select another available payment option.

Qliro will display the applicable installment options, interest rates, and fees before you complete your purchase.

Qliro may perform a credit check in connection with your credit application.

Full terms and conditions and the Standardized European Consumer Credit Information are provided by Qliro.

CARD PAYMENT

You can pay with the debit and credit cards supported by Qliro Checkout at the time of purchase.

Card payments are processed by Qliro through systems that comply with applicable security requirements for card payments, including PCI DSS.

For added security, 3D Secure or other strong customer authentication may be used.

Basic Instinct does not store your full card number or card security code.

When you make a card payment, the purchase amount may first be reserved on your account and then charged when the order is processed or shipped, in accordance with Qliro’s terms and conditions.

SWISH

If Swish is offered as a payment option at checkout, you can pay directly via Swish.

You authorize the payment in the Swish app using Mobile BankID or another available authentication method.

In the event of an approved return or refund, the refund will be processed in accordance with Qlir and Basic Instinct’s terms and conditions.

SECURE PAYMENT

All payments made through Qliro Checkout are processed using the security solutions and authentication requirements applicable to each payment method.

Basic Instinct does not store full card numbers or security codes.

For questions regarding the payment itself, the invoice, installment payments, or your Qliro account, please contact Qliro.

Cancelled Online Orders
If your order was canceled because not all products were available in-store or in Basic Instinct’s inventory, your money will be refunded to you via Kustom. The refund will be processed using the same payment method used for the original order. Refunds are typically processed within 1–3 business days.
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Privacy and Cookies
Qliro may use a cookie to automatically fill in your information (such as your name, address, or ID number) when you complete your purchase, based on information you’ve chosen to save. This information may be retrieved from us or our partners. You can disable autofill at any time by changing your settings during checkout, contacting us, or deleting cookies from your device.
You can find Qliro’s privacy policy here.
Qliro, PayPal, and each payment method—such as Swish, Vipps, MobilePay, etc.—act as separate data controllers for their respective processing activities.
Basic Instinct never stores card numbers or card information.

Shipping Cost

A shipping fee of 49 SEK applies to all orders. Free shipping on orders over 300 SEK.

TERMS OF SALE

You must be at least 18 years old to place an order with us.

In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Complaints.

Order Confirmation

Once we’ve received your order, we’ll send you a confirmation email as soon as possible with details about your order. Make it a habit to always check your order confirmation to ensure everything looks correct; if you have any questions, please contact our customer service immediately. It’s a good idea to save your order confirmation so you have it on hand in case you need to contact customer service; when you contact us, please have your customer number and order number handy. If you wish to cancel or change anything in your order, please contact our customer service as soon as possible.

Delivery Time

The standard delivery time is 2–15 days for all orders. NOTE: The packing slip is included in the package.

All orders are notified to you and shipped to a DHL pickup location. It is required that all packages be picked up with valid identification, such as an ID card, driver’s license, or passport. If the recipient of the package does not have valid identification, unfortunately the package cannot be picked up.

We reserve the right to final sale, subject to stock availability at our suppliers, and to correct any pricing errors.

Please contact us if you have any questions regarding delivery times or other matters.

Shipping

BASIC INSTINCT ships all domestic packages via DHL. For visible shipping damage, complaints must be reported immediately to the delivery location, preferably upon receipt. For other types of shipping damage, complaints must be filed with DHL within 7 days of receipt. If the item is damaged or lost while you are returning it, you are financially responsible; however, this does not apply if you are returning a complaint or an incorrectly shipped item to us—in that case, BASIC INSTINCT assumes financial responsibility.

Exchanges & Returns

Always contact customer service before returning an item, regardless of the reason.

Under the Distance Selling Act, you have the right to cancel your purchase within 14 days. The cancellation period begins on the day you receive your item. Go to the cancellation request form >>

The right to cancel applies only if the item is in substantially unchanged condition. You must not break any seals on the product.

If you exercise your right to cancel, you, as the customer, are responsible for both the return shipping costs and ensuring that the item(s) are returned undamaged. You may not return items via cash-on-delivery.

NOTE! The right of withdrawal does not apply to cosmetics for hygienic reasons.

Complaints

If your item is damaged or defective, you must file a complaint within a reasonable time (no later than three years, according to the Consumer Sales Act). The complaint must be made on the back of the packing slip. Describe the defect in detail and indicate whether you want a replacement or a refund.

Depending on the type of complaint, the customer may be required to pay for return shipping. If the complaint is approved, the customer will always be reimbursed for any costs (return shipping).

If a purchase is canceled for valid reasons—such as exercising the right of withdrawal, filing a complaint, or an approved return—we will always refund the customer within 30 days.

In the event of a dispute, BASIC INSTINCT follows the recommendations of the Swedish National Board for Consumer Complaints.

Unclaimed Packages

For packages that are not picked up, a fee of 249 SEK will be charged for the unclaimed package.

An invoice will be sent within 3 days of the date the unclaimed package was registered with us. More than 3 unclaimed packages will result in the customer being blocked by BASIC INSTINCT.

Privacy and the Personal Data Act

When you register and make a purchase, you agree that we may store and use your information in our business operations to fulfill our obligations to you. We never disclose personal data to third parties.

Under the Personal Data Act (PUL), you have the right to request the information we have recorded about you. If it is incorrect, incomplete, or irrelevant, you may request that the information be corrected or deleted.

Questions about pending deliveries, returns, and other inquiries: Contact our customer service. Hours: 9 a.m.–3 p.m., Mon–Fri. Phone: +46 (0)8-651 05 20

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RETAILERS

BASIC INSTINCT is owned by JLA Projects AB, org. no. 556727-3635

January 1, 2024

In the event of a currency fluctuation (GBP/EUR, SEK/EUR, and EUR) of more than ±5%, BASIC INSTINCT reserves the right to raise prices.

BASIC INSTINCT reserves the right to change the pricing structure based on manufacturing costs, material costs, shipping costs, and/or import taxes and duties. Should this occur, BASIC INSTINCT will immediately notify the customer.

The recipient (the customer) may not act as an intermediary and resell BASIC INSTINCT products to other retailers within or outside their country unless expressly authorized by BASIC INSTINCT in a separate contract.

Damaged goods will be replaced only if reported no later than 1 week after receipt. No monetary compensation will be provided.

The minimum initial order is 10,000 SEK / 1,000 EUR.

Delivery time is 1–15 days, depending on stock availability.

Shipping costs are not included in the price.

For all orders within the EU, where the customer is registered for VAT in the country where the business is conducted, VAT will not be included on the invoice.

We require prepayment for all orders from customers outside Sweden.

Payment can be made via bank transfer, invoice, or PayPal.

Interest will be charged for late payments.

By placing an order, you accept our terms and conditions.

If you have any other questions or need more information, please don’t hesitate to contact us.

Thank you for filling out the application to become a customer, and we also appreciate your interest in becoming a reseller of BASIC INSTINCT products. We will contact you as soon as we have approved your application.

For questions about pending deliveries, please contact our customer service. Hours: 9 a.m.–3 p.m., Mon–Fri. Phone: +46 (0) 8-651 05 20

The online store is owned and operated by:
JLA Projects AB