General conditions & information

PRIVATE PERSONS

Thank you for your interest in our products! All products sold in the webshop are approved and tested and are of high quality. In the unlikely event that something does not correspond to the description or image, please contact us so that we can correct any errors. We want satisfied customers!

If you have questions about the use of products, please send us an email, we have long experience and have a lot of knowledge that we are happy to share.

Terms of payment

VAT of 25% is included in all prices. You have the option to choose the payment method that suits you best. We offer Paypal express checkout and Kustom Checkout.

Paypal

If you choose to pay with Paypal, there is no additional fee except for any shipping costs.

This is how a Paypal purchase works:
- When you have selected the products you want to buy and clicked through to the checkout, you first fill in your personal details.

- Then select Paypal as your payment method. The page will reload and you will be redirected to a secure page where you will be asked to log in to your Paypal account or create a new one.

- Make sure that all your details are correct before you click through to complete the purchase.

Kustom Checkout

Basic Instinct uses Kustom Checkout to process your purchase in our store. Kustom Checkout is an independent checkout solution provided by Kustom AB through which payment methods and delivery options are available.
Kustom is not a bank and does not process payments directly; Kustom provides the interface and logic that displays the available payment methods.
When you use the checkout to complete your purchase, you will be offered different payment methods. These payment methods are provided by different payment service providers, depending on the payment method you choose when making your purchase. For the payment, you will be redirected to a payment service provider, such as Swish, MobilePay, Vipps, iDEAL and Billie, where the purchase is finalized.
For a smooth shopping experience, Kustom Checkout includes auto-fill of your details if you have saved them or previously filled them in Kustom Checkout.
Kustom will not perform any credit check, but it can be done by the payment method you have chosen to complete the purchase.
By clicking "Pay Purchase" at checkout, you agree to Basic Instinct's terms and conditions, Kustom's terms of use and confirm that you have read Kustom's privacy notice.
For more information on how Kustom handles your data and operates the checkout solution, see the Terms of Use and Privacy Policy. 
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Stripe
Stripe securely processes all payments made through Kustom Checkout. This applies to all available payment methods. Stripe is regulated in Europe and authorized by the Central Bank of Ireland (reference number: C187865) as an electronic money institution. Stripe is legally entitled to issue electronic money, execute payment transactions, issue payment instruments and to engage in the redemption of payment transactions. See the Central Bank of Ireland's register for more information.
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Available payment methods

Cards
You can pay by debit or credit card from Visa, Mastercard and American Express.
Payment is processed securely by Stripe via the Kustom Checkout solution. All card information is transmitted encrypted and processed according to the PCI DSS security standard. Kustom never stores your card information.

Swish
You can pay quickly and securely with Swish. When you choose Swish, you authorize the payment in the Swish app using Mobile BankID. The payment is processed by your bank and Swish.

Apple Pay
If you use an Apple device, you can pay with Apple Pay.
Payments are verified using Face ID, Touch ID or the device's passcode.
Apple Pay uses a secure token for payment instead of your actual card number, which means that neither Basic Instinct, Kustom nor Stripe ever see your full card number.
Apple Pay uses your browser's or device's built-in features and doesn't usually put any cookies of its own on our website.

Google Pay
Google Pay allows you to pay with the cards stored in your Google Wallet.
Google Pay uses tokenization and multiple layers of security (such as encryption and biometric or PIN verification). Your actual card number is never shared with Basic Instinct, Kustom or Stripe.
To display the Google Pay button, a technical script is downloaded from Google. The script may use technical cookies or local storage for fraud prevention purposes.

MobilePay
MobilePay is a mobile wallet widely used in Denmark and Finland.
When you choose MobilePay, you make the payment in the MobilePay app and authorize the purchase there.
Once the payment is approved, Stripe processes a card transaction in the background via the card linked to your MobilePay account.

Vipps
Vipps is a mobile payment service used in Norway. When you choose Vipps, you make the payment in the Vipps app, usually with BankID or other strong authentication.
Stripe then processes a card transaction via the card linked to your Vipps account.

iDEAL
For customers with Dutch bank accounts, iDEAL makes it possible to pay directly via your online bank.
When you choose iDEAL, select your bank and log in as usual. The payment is confirmed by your bank, and Basic Instinct receives immediate payment confirmation via Stripe.

Billie
For business customers in Sweden, Kustom offers Billie, a B2B solution for "buy now, pay later".
When choosing Billie, a credit check is carried out, and business customers can normally get 30 days payment terms.
Basic Instinct receives payment directly from Billie once the item has been shipped, while the business customer pays Billie according to their terms.
Billie is only for business purchases, not consumers.

Bank transfers
In some cases, you can pay by bank transfer. When you choose this method, you will receive payment information (e.g. a virtual bank account number) where to send the payment.
Funds are transferred from your bank to an account managed via Stripe. Stripe automatically links your payment with your order without exposing your actual bank details.
Your order is processed once it has been received and the payment has been reconciled.
Security of payments
All payments made through Kustom Checkout are fully encrypted and comply with European security requirements, including PSD2 and Strong Customer Authentication (SCA).
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Security for card payments
Kustom does not store your card information. All card information is encrypted (SSL) and processed by the payment service provider according to PCI DSS standards. Strong customer authentication (e.g. 3D Secure, BankID) may also apply depending on the payment method you have chosen.
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Canceled online orders
If your order has been canceled because all products were not available in the store or in Basic Instinct's warehouse, your money will be refunded to you via Kustom. The refund will be made through the same payment method used for the original order. Refunds are usually processed within 1-3 business days.
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Privacy and cookies
Kustom may use a cookie to automatically fill in your details (such as name, address or ID number) when you complete the purchase, based on information you chose to save. This information may be obtained from us or our partners. You can disable autofill at any time by changing your preferences at the time of purchase, contacting us or deleting cookies from your device.
You can find Kustom's privacy policy here.
Kustom, Stripe and each payment method such as Swish, Billie etc. act as separate data controllers for their respective processing activities.
Basic Instinct never stores card numbers or card information.



Shipping cost

There is a shipping fee of SEK 49 on all orders. Free shipping over 300 kr.

TERMS AND CONDITIONS OF PURCHASE

You must be at least 18 years old to order from us.

In the event of a dispute, we follow the recommendations of the General Complaints Board.

Order confirmation

Once we have received your order, we will send you a confirmation e-mail as soon as possible with information about your order. Make a habit of always checking your order confirmation to make sure everything looks OK, and if you have any questions, please contact our customer service immediately. It is good if you save the order confirmation to have at hand in case of contact with customer service, when you contact us it is good if you have the customer number / order number noted. If you want to cancel or change something in your order, please contact our customer service as soon as possible.

Delivery time

Normal delivery time is 2-15 days for all orders. PLEASE NOTE! The delivery note is included in the package.

All orders are notified to you and sent to the DHL delivery point. It is a requirement that all packages must be picked up with valid identification ie ID card, driver's license or passport. If the recipient of the package lacks valid identification, unfortunately the package cannot be picked up.

We reserve the right for final sales and for stock at our suppliers and for any price errors.

Contact us if you have any questions about delivery times or anything else.

Transportation of the product

BASIC INSTINCT sends all domestic packages with DHL. For visible transport damage, remarks must be reported immediately to the delivery point, preferably already upon receipt. For other types of transport damage, complaints must be made to DHL within 7 days of receipt. If the product is damaged or lost when you return it, you are financially responsible, however, this does not apply if you send a complaint or misdelivery back to us, then BASIC INSTINCT is financially responsible.

Exchanges & returns

Always contact customer service before returning an item, regardless of the reason.

According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days. The withdrawal period starts on the day you receive your goods. Cancel your purchase here >>

The right of withdrawal only applies if the goods are in substantially unchanged condition. You may not break any seals on the product.

When exercising the right of withdrawal, you as a customer are responsible for both the return cost and the return of the product(s) in their entirety. You may not return goods against cash on delivery.

NOTE! The right of withdrawal does not apply to products in cosmetics due to hygienic reasons.

Complaints

If your product is damaged or faulty, you must make a complaint within a reasonable period of time (maximum three years according to the Consumer Purchase Act). The complaint must be made on the back of the delivery note. Describe the fault in detail and state whether you want a replacement or a refund.

Depending on the type of complaint, the customer may have to pay for return shipping. If the complaint is accepted, the customer will always be reimbursed for any costs (return shipping).

If a purchase is canceled on proper grounds, for example, when exercising the right of withdrawal, complaint or approved return, we always refund the customer within 30 days.

In the event of a dispute, BASIC INSTINCT follows the recommendations of the General Complaints Board.

Uncollected parcels

For packages that are not collected, a fee of SEK 249 is charged for unclaimed packages.

An invoice will be sent out within 3 days from the date when the unclaimed package is registered with us. More than 3 unredeemed packages means that the customer is blocked at BASIC INSTINCT.

Privacy and the Personal Data Act

When you register and make a purchase, you agree that we store and use your information in our business in order to fulfill our commitments to you. We never disclose personal data to third parties.

According to the Personal Data Act (PUL), you have the right to request the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed.

Questions about ongoing deliveries, returns and queries: Contact our customer service. Opening hours: 9-15 Mon-Fri. Tel: +46 (0)8-651 05 20

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RETAILER

BASIC INSTINCT is owned by JLA Projects AB, org. no 556727-3635

2024-01-01

If a currency fluctuation (GPB/EUR, SEK/EUR and EUR) of more than +/5% occurs, BASIC INSTINCT reserves the right to increase prices.

BASIC INSTINCT obtains the right to change the price structure depending on manufacturing costs, material costs, transportation costs and/or import taxes and duties. Should this happen, BASIC INSTINCT will immediately inform the customer.

The recipient (customer) may not act as an intermediary and resell BASIC INSTINCT products to other retailers within or outside his country unless authorized in a separate contract by BASIC INSTINCT.

Damaged goods will only be compensated if reported within 1 week of receipt. No compensation in money is given.

Minimum initial order is 10 000 SEK / 1000 EUR.

Delivery time is 1-15 days depending on stock status.

Shipping cost is not included in the price.

For all orders within the EU, and the customer is registered for VAT in the country of operation, VAT will not be included in the invoice.

We apply prepayment on all orders from customers outside Sweden.

Payment is made by bank transfer, invoice or Paypal.

In case of late payment, interest will be added.

By placing an order, you accept our general terms and conditions.

If you have any other questions and need more information, please do not hesitate to contact us.

Thank you for filling out the application to become a customer and we also thank you for your interest in becoming a reseller of BASIC INSTINCT products. We will contact you as soon as we have approved your application.

Questions about ongoing deliveries, please contact our customer service. Opening hours: 9-15 Mon-Fri. Tel: +46 (0) 8-651 05 20

The webshop is owned and operated by:
JLA Projects AB